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Customer Care

The Quote Process

Why we quote rather than publish a checkout price.

Equestrian equipment is not a fixed-price commodity. A saddle depends on the horse, a rug depends on the measurement, and imported stock moves with freight and duty. Quoting lets us give you an accurate figure rather than a placeholder.

What a quote includes

  • Current price per item, in Kenyan Shillings
  • Availability — in stock, or the lead time to bring it in
  • Sizing or fitting notes where relevant
  • Delivery cost to your location
  • Validity period for the pricing

How long it takes

Most quotes are returned within one working day. Items requiring a fitting or a workshop assessment may take longer, and we will tell you so when we acknowledge the request.

No obligation

A quote request is an enquiry, not an order. Nothing is reserved and nothing is charged until you confirm.

Last updated 18 Aug 2026

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